Return & Refund Policy

Return and Refund Policy (v2.0 effective 9/1/2025)

Please review the terms of this Return and Refund Policy carefully as these terms govern the refund or return of your purchase of the products in your order (the “Products”) from us and set out your rights and obligations with respect to the return and refund of your purchase of Products. This Policy is subject to the Terms of Sale under which we are willing to provide you with the Products. Please be certain you understand the terms below as well as the Terms of Sale.

By purchasing the Products, you agree that you have read these terms and are legally bound by these terms. You may print this Return and Refund Policy by clicking the print button on your Internet browser.

Return and refund policy

• Unopened Products may be returned for a refund within thirty (30) days from the purchase date of the Product.
• Opened Products may be returned for a refund within thirty (30) days from the purchase date of the Product.
• No restocking fee will be applied to return for DOA (Defective on Arrival) product, shipping damage or error made by us.
• If the product is damaged through customer misuse or is in unsellable condition, Product can not be returned.
• All Product returns require a Return Merchandise Authorization (RMA) number. Products returned without an RMA number are not processed and will be subject to disposal.
• All NON-Seller Mistake returns are subject to 20% re-stocking fee and buyer should pay for the return shipping fee.
• You must request an RMA number within thirty (30) days of purchasing the Product by emailing us with your order number and email receipt, and following the instructions provided by the support staff.
• Any Product must be returned in its original packaging with all accessories, unless otherwise directed by the support staff.
• You are responsible for return shipping charges and cost to insure the package or accept the risk for loss or damage of the shipping.
• You need to use a shipping service that provides a valid tracking code.
• We will process a refund within seven (7) business days after the returned Product is received in our facility.
• A refund will be issued to your original form of payment at the original purchase price plus applicable sales taxes. Original shipping fees paid by you will not be refunded.
• For international returns, a refund will not include any import duty or tax originally paid by you.
• Shipment received with visible damages must be reported to us by email us within seven (7) days of the delivery date.
• If the Product is defective and is under warranty, you can return the Product for replacement by submitting a RMA request.